The CMRAO logo is a registered trademark and is protected by federal trademark laws that prohibit its use by others in Canada. We have received questions about whether or not people can use the CMRAO logo as part of their business practice.
The seasons are changing, but the HVAC (heating, ventilation, and air conditioning) system in your condo unit hasn’t been switched soon enough to compensate for outdoor temperatures. Every year during spring and fall, the CMRAO receives complaints from condo residents about condominium managers not switching their HVAC systems.
With the start of the 2021–22 licence renewal period, many licensees may be logging into their CMRAO account for the first time in several months. As a result, some people have experienced problems logging in to their account.
The CMRAO continues to receive and respond to a variety of questions from the condominium management sector regarding board meetings, annual general meetings (AGMs), requisitioned meetings, and use of common spaces.
The CMRAO has received inquiries about how condominium managers should respond to residents who want guidance on claiming work-from-home expenses on their 2020 income tax returns. With the ongoing pandemic resulting in thousands of Ontarians working from home, condominium managers may be approached with interesting income tax–related questions and scenarios.
Effective November 1, 2021, the authority for setting education requirements will be transferred to the Registrar of the CMRAO. To prepare for this important transition, the CMRAO has developed a competency profile for condominium managers in Ontario, a curriculum roadmap, and course blueprints, which are available on our website.
The CMRAO works in the public interest to build trust in condominium management services across Ontario. Handling complaints is an important part of our consumer protection mandate to promote ethical and competent condominium management services in Ontario. Our actions are guided by the Condominium Management Services Act, 2015 (CMSA), the legislation that established the CMRAO and authorizes our regulatory activities.
The CMRAO recently announced three professional designations that condominium managers and management provider businesses can use to represent their CMRAO licence. Before this announcement, some licensees either adopted the CMRAO logo or used their own wording, such as “CMRAO Licence” or “Licensed Manager” to display their CMRAO designation – both of which are unintentionally misleading.
We receive many questions from licensees. Here is one that we see often.
“Has the CMRAO decided on a designation that you want licensed managers to use, for example, General Licensee, GL, or Licensed Condominium Manager?”
In response to inquiries from the sector related to the use of a specific CMRAO licence designation, on March 23, 2020, the CMRAO’s Board of Directors adopted a resolution to assign designations according to the class of a licence.