The Condominium Management Regulatory Authority of Ontario (CMRAO) is a self-funded non-profit corporation that is accountable to the Ontario Ministry of Government and Consumer Services (MGCS). As a regulatory body providing oversight of condo managers and management companies, the CMRAO helps to protect consumers in Ontario’s rapidly growing condo industry.
Regulation by the CMRAO means condo managers and management companies will be licensed, meet minimum education requirements and comply with a code of ethics. Meeting these standards will enhance the integrity of the sector, elevate the profession and provide condo owners with confidence in those who manage their important investment.
The CMRAO works in the public interest to license and regulate condo management professionals.
As a regulator, the CMRAO strives to improve how condos are managed across Ontario. In supporting high standards in condominium management, the CMRAO will be transparent and accountable to the public. It will follow business practices that are open, fair and ethical.
The CMRAO builds trust in condo management services and protects condominium communities by:
The CMRAO is governed by an independent Board of Directors. The Board is responsible for providing direction and oversight on the affairs of the CMRAO and ensuring that the CMRAO’s performance meets its obligations.
A staff team manages and delivers regulatory services within the parameters established in the Condominium Management Services Act, 2015.
The CMRAO has formed the Discipline Committee and Appeals Committee to handle complaints about licensed condo managers and licensed condo management companies, as set out in the Condominium Management Services Act, 2015.
The CMRAO Advisory Committee exists pursuant to Section 7.2 (4) of the CMRAO’s administrative agreement that requires the Board of Directors to establish an advisory process for direct input to the Board on issues of importance to consumers and licensees.
In the interest of transparency and accountability, the CMRAO makes a variety of governance and reporting documents available to the public.
The CMRAO adheres to policies related to procurement; travel, meal and hospitality expenses; complaints against the CMRAO; and access and privacy.
The CMRAO was created in the public interest to license and regulate condo management professionals through provincial legislation, the Condominium Management Services Act, 2018 (CMSA).