The Condominium Management Regulatory Authority of Ontario (CMRAO) is a self-funded non-profit corporation that is accountable to the Ontario Ministry of Government and Consumer Services (MGCS). As a regulatory body providing oversight of condo managers and management companies, the CMRAO helps to protect consumers in Ontario’s rapidly growing condo industry.

Regulation by the CMRAO means condo managers and management companies will be licensed, meet minimum education requirements and comply with a code of ethics. Meeting these standards will enhance the integrity of the sector, elevate the profession and provide condo owners with confidence in those who manage their important investment.

Why the CMRAO was created

The CMRAO works in the public interest to license and regulate condo management professionals. This body was created through provincial legislation (Condominium Management Services Act, 2015), following an extensive 18-month review of Ontario’s condo law. 

What the CMRAO does

The CMRAO builds trust in condo management services and protects condominium communities in a variety of ways. We elevate the profession through a mandatory licensing program, enforce educational and training requirements and manage a licensee complaints process.

Who we are

The CMRAO works in partnership with the Ministry of Government and Consumer Services’ Policy, Planning and Oversight Division. A Board of Directors governs the CMRAO, providing direction and oversight. A staff team manages and delivers regulatory services, within the parameters established in the Condominium Management Services Act, 2015.

Governance

In the interest of transparency and accountability, the CMRAO makes a variety of governance and reporting documents available to the public.

Policies

The CMRAO adheres to policies related to procurement; travel, meal and hospitality expenses; complaints against the CMRAO; and access and privacy.

Legislation and regulations

The CMRAO was created in the public interest to license and regulate condo management professionals through provincial legislation, the Condominium Management Services Act, 2018 (CMSA).