The Condominium Management Regulatory Authority of Ontario (CMRAO) is a self-funded non-profit corporation that is accountable to the Ontario Ministry of Government and Consumer Services (MGCS). As a regulatory body providing oversight of condo managers and management companies, the CMRAO helps to protect consumers in Ontario’s rapidly growing condo industry.

Regulation by the CMRAO means condo managers and management companies will be licensed, meet minimum education requirements and comply with a code of ethics. Meeting these standards will enhance the integrity of the sector, elevate the profession and provide condo owners with confidence in those who manage their important investment.

The CMRAO works in the public interest to license and regulate condo management professionals.

This body was created through provincial legislation (Condominium Management Services Act, 2015), following an extensive 18-month review of Ontario’s condo law. 

As a regulator, the CMRAO strives to improve how condos are managed across Ontario. In supporting high standards in condominium management, the CMRAO will be transparent and accountable to the public. It will follow business practices that are open, fair and ethical.

Learn more about the condominium law changes that led to the creation of the CMRAO and the Condominium Authority of Ontario (CAO).

The CMRAO builds trust in condo management services and protects condominium communities by:

  • Administering a mandatory licensing system for all condo managers and management companies, and ensuring that only qualified people with the appropriate training and education hold a license.
  • Maintaining an online list of licensed condo managers and condo management provider companies. This public registry provides information about all licensees, including any details about suspensions, revocations or any disciplinary actions taken against a CMRAO licensee.
  • Promoting and enforcing compliance with the Condominium Management Services Act, 2015, licensing requirements and a Code of Ethics.
  • Handling complaints about licensees by conducting inspections or investigations, helping to resolve issues, holding discipline hearings and taking corrective actions.
  • Preparing to establish training and education requirements for condo managers (currently set by the Minister of Government and Consumer Services).
  • Promoting awareness of the new regulatory system for condo management. 

Board of Directors

The CMRAO is governed by an independent Board of Directors. The Board is responsible for providing direction and oversight on the affairs of the CMRAO and ensuring that the CMRAO’s performance meets its obligations.

The CMRAO Team

A staff team manages and delivers regulatory services within the parameters established in the Condominium Management Services Act, 2015.

Discipline Committee and Appeals Committee

The CMRAO has formed the Discipline Committee and Appeals Committee to handle complaints about licensed condo managers and licensed condo management companies, as set out in the Condominium Management Services Act, 2015.

Call for members of the Advisory Committee

The CMRAO Advisory Committee exists pursuant to Section 7.2 (4) of the CMRAO’s administrative agreement that requires the Board of Directors to establish an advisory process for direct input to the Board on issues of importance to consumers and licensees.

Governance

In the interest of transparency and accountability, the CMRAO makes a variety of governance and reporting documents available to the public.

Policies

The CMRAO adheres to policies related to procurement; travel, meal and hospitality expenses; complaints against the CMRAO; and access and privacy.

Legislation and regulations

The CMRAO was created in the public interest to license and regulate condo management professionals through provincial legislation, the Condominium Management Services Act, 2018 (CMSA).