The Condominium Management Regulatory Authority of Ontario (CMRAO) is dedicated to enhancing consumer protection through modern and effective regulation of the condominium management sector. Our employees enjoy a stimulating work environment with opportunities for development and a real opportunity to make a difference.
The Senior Regulatory Compliance Specialist supervises the team of licensing coordinators who administer the licensing and compliance programs and services for the CMRAO.
Under the supervision of the Deputy Registrar the Senior Regulatory Compliance Specialist will ensure the smooth operation of the Licensing team by reviewing case files and correspondence for consistency with the Condominium Management Services Act, 2015 (CMSA) and its regulations, including analysis of evidence and making recommendations for further action.
Key responsibilities include:
- Ensuring that the CMRAO complaints and compliance inquiry programs are delivered at high level by the Licensing, Education and Compliance Coordinators
- Assessing all complaints and inquiries to evaluate jurisdiction, merit, potential resolution, and assignment to Coordinators
- Managing process for files being considered for escalated action such as referral to the Registrar or discipline
- Monitoring complaints processes and paperwork for assigned complaint files in a timely and thorough manner
- Preparing complex compliance files for review by Deputy Registrar and Registrar ensuring precedent cases are referenced
- Preparing data and text reports about complaints and compliance activities and profile of licensees, complainants and complaints
- Participating in the recruitment, selection and training of new staff for the Licensing Team, including preparing suggested list of persons to be interviewed, questions and relevant documents.
Successful candidates will have:
- Solid understanding of Customer Relationship Management software and ability to use analytical skills and understanding of business processes to recommend IT systems improvements/enhancements
- Higher knowledge of the practical and legislative aspects of condominium management services
- Exceptional knowledge of the CMSA and its regulations
- Analytical and problem-solving skills and ability to make sound and reasoned decisions and/or recommendations in the resolution of a range of licensing and compliance-related matters
- Oral and written communication, relationship management, tact, and advisory skills to provide program support on a range of licensing and compliance-related matters
- Proficiency in a variety of computer applications, including database management, filing/tracking, email, word processing and presentation software (for example, MS Office Suite)
How to Apply
Applicants should send a resume and cover letter outlining how they meet the specific requirements of the position to email@example.com by April 26, 2019.
While we appreciate all applications, only those candidates selected for an interview will be contacted.