Once a complaint is received, the CMRAO may first attempt to resolve the issue between the complainant and the licensee. That could include engaging the parties in considering how to settle the matter. Some complaints may require an inspection or investigation to carefully gather information from people and records.
The Registrar may also decide to do any of the following:
A licensee will be able to appeal the Registrar’s proposal to suspend or revoke a licence, place new conditions on a licence or refuse to renew a licence. The Licensing Appeals Tribunal will handle the appeal.
Beginning February 2018, alleged violations of the Code of Ethics may also be referred to the Discipline Committee, which will schedule a hearing. A hearing is conducted like a court proceeding to ensure fairness and transparency.
Following a hearing, the Discipline Committee can make the following orders:
Discipline decisions may be appealed. The Discipline Appeals Committee may make any of the above orders, or overturn, affirm or modify the order of the Discipline Committee.