The CMRAO participates in a number of public and industry events.  The CMRAO also hosts events and webinars throughout the year.

To request a presentation from the CMRAO, please contact

Webinar: CMRAO Complaints Process

Recording Date: Thursday, November 14, 2019 | 11 a.m. to noon

Join the CMRAO’s Ali Arlani, CEO and Registrar, and Sandy Vizely, Deputy Registrar, as they discuss the CMRAO complaints process. Attendees will learn more about the full scope of the process and will have an opportunity to ask questions.

Accepting complaints against licensed condominium managers is a key component of the CMRAO’s consumer protection mandate. The CMRAO receives an average of 60 complaints per month. This webinar is an opportunity to learn what happens once a complaint comes in, to the moment that the file is closed.

Webinar: Records Management and Use of Proxies for Condo Managers

Recording Date: Friday, November 9, 2018

Condo managers are responsible for assisting and guiding the appropriate record-keeping practices of condominium corporations. Similarly, there are legal and ethical obligations involved with the use of proxies at condo corporation meetings that CMRAO licensees must be aware of. Learn more about the roles and responsibilities of condo managers as they relate to records management and the use of proxies. Presented by Ali Arlani, Registrar and Sandy Vizely, Deputy Registrar.

Webinar: CMRAO Licensing Overview


Recording Date: Wednesday, December 20, 2017

As a newly delegated regulatory body, the CMRAO protects consumers in Ontario’s complex and rapidly growing condo industry. Regulation means condo management companies and individual condo managers will be licensed, meet minimum education requirements and comply with a code of ethics. 

Learn more about the CMRAO, the different licences available and the requirements needed to complete the licence application. Presented by Robin Dafoe, Executive Director and Sandy Vizely, Deputy Registrar.

The recorded webinar is available for viewing in CMRAO's video gallery.