Message from the Chair: CMRAO’s Response to the Auditor General’s Report

Today the Office of the Auditor General of Ontario (OAGO) released its Value-for-Money Audit of the Condominium Sector. We appreciate the Auditor General’s recommendations that pertain to the Condominium Management Regulatory Authority of Ontario (CMRAO).

At the CMRAO, we are committed to ensuring the integrity of our regulatory system and compliance with the Condominium Management Services Act, 2015. We will consider the Auditor General’s report and recommendations in our continuing work to enhance our service delivery and strengthen our role as a modern regulator in Ontario’s rapidly expanding condominium sector.

Since November 1, 2017, when the CMRAO began operations, our priority as an organization has been to raise awareness of the mandatory licensing program, transition the unregulated sector into the new regulated environment, and establish a series of effective compliance programs. Great strides towards these goals have been achieved in a very short time, whereby the organization has overseen the continuous growth in the number of licensees that exceeded even industry expectations.

Currently our oversight extends to 400 companies and 3,269 managers providing condominium management services across the province. As an organization committed to service excellence, the CMRAO will remain focused on refining our regulatory approach, an acknowledgement that there is still work to do.

On behalf of the CMRAO, I would like to thank the OAGO for this external view of our young organization. We look forward to working cooperatively with the Condominium Authority of Ontario and the Ministry of Government and Consumer Services to reinforce the framework that protects Ontario’s condominium communities.

Aubrey LeBlanc
Chair of the Board