FAQs

Frequently Asked Questions About the Condominium Management Regulatory Authority of Ontario (CMRAO)

What is the CMRAO?

The Condominium Management Regulatory Authority of Ontario (CMRAO) began operations on November 1, 2017.  

The CMRAO is a not-for-profit corporation funded by licensing fees paid by the condo management sector and governed by an independent board of directors.

As an administrative authority established under legislation by the Government of Ontario, the CMRAO is required to report on its operations to the Ministry of Government and Consumer Services.

What is the CMRAO’s mandate?

Established under the Condominium Management Services Act, 2015, the CMRAO is mandated to protect condo consumers by setting standards and enforcing mandatory licensing of condo managers and condo management firms.

The CMRAO is responsible for regulating the condo management profession in Ontario’s complex and rapidly growing condo industry.

How will the CMRAO protect consumers?

Regulation by the CMRAO means condo management firms and condo managers must hold a licence. As a licensee, managers and firms are expected to be financially responsible and act in accordance with the law, and with honesty and integrity. Condo managers must also meet minimum standards of education and experience.

Regulation will give condo owners confidence that their condo manager has the required knowledge and expertise to manage their most important investment.

How will the CMRAO help the condo management industry?

As the CMRAO achieves its mandate, it is expected that the industry will achieve an enhanced reputation and will strengthen the perception of the condo management profession.  

What are the new licence types?

Condo managers must apply for a licence between November 1, 2017 and January 29, 2018 to continue practising legally in Ontario:

  • General Licence
    • Has provided condominium management services to a client within the one-year period before November 1, 2017
    • Has two years or more of work experience (2,920 hours) within the past five years
    • Has met the education requirements for a General Licence

 

  • Transitional General Licence
    • Has provided condominium management services to a client within the one-year period before November 1, 2017
    • Has two years or more of work experience (2,920 hours) within the past five years
    • Has not met the education requirements for a General Licence

 

  • Limited Licence
    • Currently no experience or education requirements
    • Individuals who meet the requirements of a General or Transitional General Licence may choose to apply for a Limited Licence; however, Limited Licensees must work under the supervision of a General or Transitional General Licensee and must work under the conditions of the Limited Licence

 

  • Condominium Management Provider Licence (Firms)

Companies or firms that provide condo management services must be licensed

What are the education requirements?

The initial education requirements have been defined in regulation and by Minister’s designation. There are currently no education requirements for a Limited Licence or Transitional General Licence. The education requirements for a General Licence are based on the following four courses developed by the Association of Condominium Managers of Ontario (ACMO):

  • Condominium Law
  • Physical Building Management
  • Financial Planning for Condominium Managers
  • Condominium Administration and Human Relations

The following two scenarios will apply to most individuals:

Scenario 1: Straight to General Licence

You will meet the education requirements for a General Licence if all the following apply to you:

  • You have two or more years’ experience in providing condo management services within the five years before November 1, 2017
  • Within the one-year period before November 1, 2017 you provided condo management services to a client
  • You submit your application between November 1, 2017 and January 29, 2018
  • You have successfully completed any of the following prior to November 1, 2017:
    • ACMO’s RCM examination
    • ACMO’s four courses
    • Instead of any of the four courses, the applicable challenge examination

Scenario 2: Progressing from a Transitional General or Limited Licence to a General Licence

If Scenario one above does not apply to you, then you will need to begin with either a Transitional General Licence or a Limited Licence before progressing to a General Licence.

For individuals who are progressing from either a Transitional General Licence or a Limited Licence to a General Licence, the following will satisfy the education requirements:

  • For applicants who, prior to November 1, 2017, have less than five years’ experience in providing condo management services: successful completion of the four courses
  • For applicants who, prior to November 1, 2017, have five or more years’ experience in providing condo management services: successful completion of the four courses, or instead of any of the courses, the applicable challenge examination

Why do we need a new licensing system?

In 2012, the Government of Ontario launched a review of the condo legislation for the first time in more than 16 years. Part of this review was a province-wide consultation that examined the changes in Ontario’s condo sector and its growth across the province.

The review of the Condominium Act, 1998 generated 200 recommendations from condo owners, developers, managers and other experts, which included  establishing minimum requirements for setting up a condo management firm or working as a condo manager were required. The province was urged to set clear, mandatory standards to ensure a reasonable level of competence and integrity.

What is the Deadline for Applying for a Licence?

Condo managers and condo management firms are required to create an online account with the CMRAO and submit their licence application by January 29, 2018.

What are the fees?

The annual licensing fees are:

Condo Managers (Individuals)

  • Limited Licence: $379
  • Transitional General Licence: $607
  • General Licence: $607

Condominium Management Providers (firms)

  • Licence: $799 base fee + an amount based on the size of the firm (calculated at $350 per licensee employed by the firm)

For more information about the initial licensing fee and the early application incentive, please visit the licensing section of the CMRAO website.

Why are fees required and who set them?

The fees were established by the CMRAO after an extensive public consultation.

The CMRAO is a not-for-profit corporation funded by licensing fees paid by the condo management sector.

These fees allow the CMRAO to run its licensing program, review and set standards, and operate a complaints and inspections program that ensures compliance with the Condominium Management Services Act, 2015, and that licensed managers and firms meet the minimum standards.

As a not-for-profit corporation, the CMRAO is a lean organization that works to keep costs down, and has a cost sharing model for back office functions with the Condominium Authority of Ontario.